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Answers to frequently asked questions, tutorials and personal support by email, phone or chat.
Email support
Response within 24 hours.
info@sanadoc.aiPhone
Mon – Fri, 9 am – 6 pm.
+49 151 72729494Live chat
Directly from within Sanadoc — for existing customers.
Open in SanadocTutorials
Step-by-step guides for all features.
Coming soon
Frequently asked questions
How secure is my patient data?
Sanadoc hosts exclusively in ISO 27001-certified data centres in Germany, is GDPR-compliant and end-to-end encrypted. Patient data is never used for AI training — contractually guaranteed.
Can I try Sanadoc without any obligation?
Yes. We show you Sanadoc in a 20-minute live demo — personal, with a medical professional as your contact, and tailored to your practice.
Does Sanadoc work with my practice management system?
Yes — and it's simple. Sanadoc transfers your documentation with one click directly into your practice software. The direct PMS integration is set up in under 5 minutes, free of charge, and works with all common systems in Germany.
Who is liable for the documentation?
Responsibility for clinical documentation remains, as always, with the treating physician. Sanadoc supports with suggestions — the final approval and control stays with you.
How does KIM messaging work?
Sanadoc is KIM-enabled and can be linked to your existing KIM account. You send referral letters, electronic sick notes and findings directly from Sanadoc — no separate software required.
Can I cancel Sanadoc monthly?
Yes, all plans can be cancelled monthly. There are no hidden minimum terms or setup fees.
What languages does Sanadoc support?
The interface and documentation are in German. The speech recognition also understands patient conversations in English, Turkish, Russian, Arabic and other languages — the documentation is still generated in German.